US - English
Canada - English
Your employees are the heart and soul of your success.
Yet with 65% to 70% of the average call center's budget going to human resources, you're looking for ways to streamline staffing without sacrificing service quality. Manpower partners with call centers of every size to help them staff for maximum capability.
Positions Placed Include:
- Call Center Service Representative
- Collections
- Help Desk
- Order Processor
- Telemarketer
When it comes to human resources, call centers face some unique challenges. You may have high volume staffing needs at peak seasons. You may need contact center agents with higher levels of education, experience, or training to handle complex product questions and technical support. And, you may have difficulty finding job candidates who can cope with the pressures of contact center work.
At Manpower, we have the tools and the experience to meet each of these contact center challenges head-on. Using our recruiting expertise, call center-specific assessments and onboarding programs, we've built a workforce of associates that can thrive in the call center environment. Our managers understand the dynamics of call center staffing, and can implement adjustments that lead to significant improvements in industry-standard metrics. We can extend our solution by placing managers on site to handle all of the responsibilities for a contingent call center workforce.
In the last two years alone, Manpower has:- Created significant reductions in contact center staff turnover
- Staffed large new call centers from the ground up
- Outperformed comparable call centers on customer satisfaction and average handle time
Your call center is your face to the world. Let us put our industry experience to work for you.
Featured Success Story
Fortune 50 Outsourcing Services Provider
Manpower delivered best in class performance on average handle time, customer satisfaction, fulfillment and attrition at a Fortune 50 firm's call center.
