Manpower | Employers, Contact Center Practice

Bringing you the talent and tools for best-in-class performance.

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At any moment in your call center operations, your customers’ experience – and your success – depends on who is at the other end of the line. Yet, despite the impact your employees have on your business, you face constant pressure to control costs. With 65% to 70% of the typical call center's budget going to staff costs, you need alternative solutions to maximize your investment in people without sacrificing service quality and customer experience.

That's why Manpower's Contact Center Solutions takes a comprehensive approach that goes beyond traditional staffing providers. We position your operation for optimal performance to help your business win:

Manpower partners with call centers of every size to help them staff for maximum capability, including onsite or virutal agents. We offer flexible staffing solutions that allow you to ramp up or down depending on business or seasonal demands. Even more important, our call center recruiting engine, intensive skills assessments, and proven selection processes allow us to identify ideal employment matches. That means your center will be equipped with high-quality staff with the right abilities, education, experience and attitude - and those who can deal with challenges and thrive.

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Manpower goes beyond matching candidates. We follow through on our associate placements by measuring key indicators around their performance and attrition. These indicators continuously allow us to improve the employment match and contribute to our ability to maximize contact center performance. Specifically, we track, measure, validate and link our hiring activities to overall agent execution and achievement. And through continuous improvement programs, we help clients improve retention, quality, performance and cost control.

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With a deep knowledge of call center dynamics, we can partner with you further to apply best practices and technology tools, implementing adjustments that lead to significant improvements in performance. Plus, knowing that most customers form their opinion of a business based on interaction with the call center agent, we work to maximize every interaction. That way, when the agent is the most important representative to your customer, we're assured of the best experience possible.

As an experienced business partner within the contact center space, Manpower services more than 550 North American contact centers today and has recently accomplished the following:

Significantly reduced contact center staff turnover
Staffed large new call centers for clients from the ground up
Outperformed comparable call centers on improving customer loyalty
Saved cost by reducing average handle time

Your call center is your face to the world. Whether your operation has been functioning for years or you're just getting started, put our experience to work for you.

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