Stay on top of industry issues

What Today's Workers Want

Speaker: Melanie Holmes, Vice President - World of Work Solutions
Date: September 30, 2009

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Join Manpower on Wednesday, September 30 (12 - 1 p.m. EDT; 11 a.m. - 12 p.m. CDT), as we host a complimentary webinar entitled:

What Today's Workers Want

The world is changing.  Demographics, technology, increasing sophistication… these issues make navigating the world, and the world of work, increasingly difficult.  During this webinar our own Melanie Holmes (Vice President, World of Work Solutions) will discuss these shifting world dynamics as well as their implications for the contemporary world of work.

In addition to the high level world dynamics, Melanie will discuss how the qualities of the youngest generation at work – the Net Generation (Gen Y) – change the way employers should look at recruiting, engaging and retaining a high-performance workforce.

During this webinar, you will learn:

• About the fundamental, shifting world dynamics
• What demographics and technology mean to the changing world of work
• The eight unique qualities of the Net Generation and what they mean to employers
• The top ten Net Generation workplace changes

5 Biggest Mistakes Businesses Make When Times Get Tough

Speaker: Mel Kleiman, internationally-known authority, speaker, and consultant on best practice employee recruiting, selection, and retention techniques
Date: May 6th, 2009

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Join Manpower on Wednesday, May 6th (12 - 1 p.m. EDT; 11 a.m. - 12 p.m. CDT), as we host a complimentary webinar entitled:

5 Biggest Mistakes Businesses Make When Times Get Tough

When faced with economic uncertainty, some organizations do all the wrong things and presenter Mel Kleiman has seen it all before, from the 60s right up to today.

While many businesses didn't survive the economic upheavals of the 30s, 60s, 80s and 2001, through his research and consulting work, Kleiman discovered that those that did had five key strategies in common. Attend this informative webinar so you can benchmark your organization against the best practices of the businesses that survived and then thrived when the turnaround came.

During this webinar, you will learn:

• Why cost-cutting is largely ineffective
• How the winners were able to think outside the box and do it faster/better/cheaper
• Why innovation is key
• Why your focus needs to be customers and employees (not the economy)
• Why it's time to raise your hiring standards

Beyond Sourcing: Smart Ways to Use Social Media

Speaker: Scott Allen, author of "The Virtual Handshake: Opening Doors and Closing Deals Online"
Date: March 25, 2009

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Social networking sites, blogging and other "social media" have come to dominate the Internet in the past few years. Increasingly, businesses are using these tools to connect not only with their customers, but with their partners, suppliers and employees. It has also become one of the dominant means of finding new employees, thanks to the currency of the data and the ability to search for more than just active job-seekers.

Anyone can sign up for, say, LinkedIn, type in a few keywords and get a list of possible passive candidates. But is that really all there is to social networking for HR professionals? Let's hope not! Just as social tools can touch multiple business functions within the organization, it can support many different job functions for individual HR professionals, as well as broader organizational benefits.

• How to attract top talent, not just find it
• How to get referrals, not just introductions
• To perform valuable industry intelligence and competitive intelligence
• Ways your organization can benefit from social media and how you can become its internal champion

60 Years of Doing Good While Doing Well

Speaker: Melanie Holmes, Vice President World of Work Solutions
Date: December 3, 2008

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Many companies undervalue the importance of a strategic social responsibility program. But those who do, find that initiatives of this type add value to the employee experience while positioning the company as a good corporate citizen with clients, government and the community. Manpower was founded in 1948 and from the beginning, giving back to the community and being socially responsible have been part of our corporate values, vision and strategies.

We invite you to learn more about the importance of corporate social responsibility programs from Melanie Holmes, Vice President of World of Work Solutions at Manpower. Melanie is responsible for social responsibility at Manpower, which includes diversity, volunteerism, community involvement, community relations, philanthropy, and workforce development. In her role, Melanie is dedicated to advancing Manpower's position as a thought leader in the contemporary world of work. She shares Manpower's extensive knowledge while building strategic partnerships with government, universities and other leadership organizations across the country. The world of work is changing. Are you ready?

• Understand the importance of social responsibility programs
• Have the resources you need to engage potential community partners
• Learn how to build your own program from setting strategy to building a business case to measuring success

Generations at Work

Speaker:
Melanie Holmes, Vice President - World of Work Solutions
Date: August 27, 2008

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For the first time in history, four generations are working together. The generation we each belong to is one of the many differences we have with co-workers. Those differences can be a source of creativity and productivity. And, those differences can cause stress, discomfort, conflict and frustration.

The ability to relate effectively to all types of people is one of today's essential leadership skills. This webinar will tell you about global trends that underscore the importance of working with all generations and will give you some practical tips for dealing with generations at work.

To get a feel of what the webinar will be like, please visit Melanie's blog at www.manpowerblogs.com.

After participating in this webinar, you will have a better understanding of:

• The different generations in today's workforce
• What shapes the behaviors of the different age groups
• How the differences among the generations affect the workplace
• How to improve working relationships among the generations

Striking a balance: Building work/life balance programs that benefit employees and employers

Speaker: Rosemary Haefner, Vice President of Human Resources and Senior Career Advisor at CareerBuilder.com
Date: July 18, 2007

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As the line between home and work becomes increasingly blurred, more employers are looking at work/life balance programs to keep their employees from burning out and seeking other employment. In addition to building a more committed workforce, work/life balance programs can also help employers recruit top talent and foster a more productive work environment ? all of which are critical to a healthy bottom line.

This webinar will address the benefits and challenges associated with implementing work/life balance programs. Learn how innovative companies of all sizes are keeping their employees' work and life demands out of conflict. Beyond just flexible schedules, the webinar will examine an array of options including wellness, personal growth, community involvement and education programs. Participants will walk away with a road map for developing, implementing and promoting (both internally and externally) work/life balance programs.

Rosemary Haefner, Vice President of Human Resources and Senior Career Advisor at CareerBuilder.com, will be our featured speaker. She is responsible for developing and implementing strategies for employee relations, organizational design, benefits management, recruiting, talent retention and community outreach. In this role, Haefner conducts extensive research on recruitment trends and tactics, job seeker behavior, workplace issues, employee attitudes and HR initiatives. She is often interviewed by national and local media on hot job markets, plans to change jobs, tips for the job search and interviewing as well as worker opinions on pay, workload, career progress, leadership, stress and more.

Don't miss this event! After your participation in this webinar, you will have a better understanding of:

• Building a Case: gaining buy in for work/life balance programs from upper management and soliciting employee participation
• Understanding your Options: it's not just about shorter work weeks, it's getting creative with work/life balance programs
• Appealing to a Mixed Crowd: finding programs that are relevant to employees at different levels and with diverse backgrounds and interests
• Measuring the Success: correlating program results to the company's bottom line

Marketing your work/life benefits: building a stronger employment brand by promoting your company's unique culture and benefits.

Confronting the coming talent crunch

Speaker: Melanie Holmes, Vice President - World of Work Solutions
Date: May 15, 2007

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The United States is facing a 10 million worker shortage and 2010 is not that far away!

And it's not just the United States, the whole world is experiencing a human resources paradox in which a growing global economy is failing to generate sufficient jobs to reduce unemployment and underemployment. In the United States, joblessness isn't waning despite a relatively healthy economy. There are people who are looking for work and many who are working are underemployed and struggling to make ends meet.

But at the same time, US employers are facing serious talent shortages because of demographic shifts as well as the lack of individuals with the skills required for available jobs. This dual reality of unemployment and talent scarcity is creating a unique, self-reinforcing cycle. It presents governments and employers with a human-resources paradox: how to find the right people at the right time in the right place ? and fill the dearth in the midst of plenty.

Melanie Holmes, Manpower's Vice President Corporate Affairs will be our featured speaker. Melanie is responsible for corporate social responsibility at Manpower Inc., including workforce development, diversity, volunteerism and community involvement. An expert in building strategic partnerships between business, government, education and social organizations, she has insights on skills training of underemployed and unemployed individuals and why diversity is a business imperative.

After your participation in this webinar, you will have a better understanding of how the impending talent crunch will affect you and your business, and ideas on how you can manage it.

Answers to More of the World's Scariest Employment Law Questions

Speaker: Mark Toth, Chief Legal Officer, Manpower Inc.
Date: October 28, 2009

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As Chief Legal Officer of North America for a company that employs more than five million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a few things about workplace law over the years.

Back by popular demand, Mark will once again answer your toughest employment law questions in this engaging and interactive webinar. Send all the questions that keep you awake at night to blawg@manpower.com. Mark will then design his webinar around those questions and make sure you get all the latest legal developments, tools and tips to help you stay out of legal hot water.

To get a taste of what the webinar will be like, please check out Mark's blog - or blawg - at www.manpowerblogs.com.

After your participation in this webinar, you will obtain:

• Answers to your most challenging legal questions
• Up-to-the-minute information on the latest employment law developments
• Tips and tools on everything from hiring to firing
• Practical solutions based on real-life examples

Answers to the World's Toughest Employment Law Questions

Speaker: Mark Toth, Chief Legal Officer, Manpower Inc.
Date: July 29, 2009

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As Chief Legal Officer for a company that employs more than five million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a few things about workplace law over the years.

Back by popular demand, Mark will answer your toughest employment law questions in this engaging and interactive webinar. Send all the questions that keep you awake at night to blawg@manpower.com.  Mark will then design his webinar around those questions and make sure you get all the latest legal developments, tools and tips to help you stay out of legal hot water.

To get a taste of what the webinar will be like, please check out Mark's blog - or blawg - at www.manpowerblogs.com.

After your participation in this webinar, you will obtain:

• Answers to the your most challenging legal questions
• Up-to-the-minute information on the latest employment law developments
• Tips and tools on everything from hiring to firing
• Practical solutions based on real-life examples

Anatomy of an Employment Lawsuit

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: May 27, 2009

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Despite the fact that it's put on by an attorney, this webinar is both educational and entertaining.

As Chief Legal Officer for a company that employs five million employees worldwide and as a former partner in a major employment law firm, Mark has learned a few things about workplace law over the years.

Employment lawsuits are skyrocketing at an alarming rate. Class actions are exploding. Plaintiffs' attorneys and government agencies are getting more and more aggressive. RIFs and other cost-cutting measures are fueling the fire. Verdicts are getting larger and larger.

What do you do?

Don't panic. In this interactive and engaging webinar, Mark will walk you through all the latest employment law developments and help you develop an action plan to stay out of court.

Send any questions you'd like Mark to address in advance to blawg@manpower.com. Mark will select the most intriguing ones and answer them in an interactive format sure to keep you awake and engaged. The session will conclude with our official Smartest Person in the Audience Contest in which attendees will compete for valuable prizes.

To get a taste of what the webinar will be like, please check out Mark's blog - or blawg -- at www.manpowerblogs.com. Enjoy!

During this webinar, you will obtain:

• Up-to-the-minute information on the latest employment law developments
• Tips and tools to reduce legal risk
• Best practices for managing litigation and outside attorneys
• Practical solutions based on real-life examples

What's new and what's next in employment law

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: February 25, 2009

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Despite the fact that it's put on by an attorney, this webinar is both educational and entertaining.

As Chief Legal Officer for a company that employs five million employees worldwide and as a former partner in a major employment law firm, Mark Toth has learned a few things about workplace law over the years.

It's a new year and a new administration and lots of interesting things are happening in the world of employment law. Mark will update you on all the latest developments and then give you a glimpse of what may be coming next. Along the way, he'll provide plenty of tips and tools to help you stay out of legal hot water.

Send any questions you'd like Mark to address in advance to blawg@manpower.com. Mark will select the most intriguing ones and answer them in an interactive format sure to keep you awake and engaged. The session will conclude with our official Smartest Person in the Audience Contest in which attendees will compete for valuable prizes.

To get a taste of what the webinar will be like, please check out Mark's blog or blawg ? at www.manpowerblogs.com. Enjoy!

After your participation in this webinar, you will obtain:

• Up-to-the-minute information on the latest employment law developments
• A peek into the future of employment law
• Tips and tools on everything from hiring to firing
• Practical solutions based on real-life examples

Answers to the world's scariest employment law questions.

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: October 30, 2008

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As Chief Legal Officer for a company that employs more than five million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a few things about workplace law over the years.

In honor of Halloween, Mark will collect questions prior to the webinar and provide answers to the world's most frightening employment law questions. If you have a question please send it in advance to blawg@manpower.com. Mark will then select the most intriguing questions and answer them in an interactive format sure to keep you awake and engaged. This webinar will also review the latest legal developments, along with handy tools and tips to help you stay out of legal hot water.

To get a taste of what the webinar will be like, please check out Mark's blog or blawg at www.manpowerblogs.com.

After participating in this webinar, you will have a better understanding of:

• Answers to the world's scariest employment law questions
• Up-to-the-minute information on the latest employment law developments
• Tips and tools on everything from hiring to firing
• Practical solutions based on real-life examples

Every employment law in 60 minutes or less

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: July 30, 2008

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As Chief Legal Officer for a company that employs more than five million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a few things about workplace law over the years. In this webinar, Mark gives you the latest legal developments in an engaging, interactive presentation.

Few things cause more stress than trying to navigate the alphabet soup of employment law. Mark will tell you everything you really need to know about the ADA, ADEA, COBRA, ERISA, FCRA, FMLA, HIPAA, NLRA, OWBPA, USERRA, WARN and every other employment law in 60 minutes or less.

To get a taste of what the webinar will be like, please check out Mark's blog or blawg at www.manpowerblogs.com.

After participating in this webinar, you will have a better understanding of:

• A handy easy-to-use summary of all the laws applicable to the U.S. workplace
• Up-to-the-minute information on the latest employment law developments
• Highly practical tools and tips to help you comply with the law and stay out of court
• The realization that HR is the world's noblest profession and that the laws applicable to the workplace can easily be mastered

How to fire without getting fired: The legal do's and don'ts of employee discipline and termination

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: May 28, 2008

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Despite the fact that it's put on by an attorney, this webinar is both educational and entertaining. As Chief Legal Officer for a company that employs more than four million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a lot about workplace law over the years.

Few things can land an employer in legal hot water faster than improperly conducted employee terminations. When Manpower conducts surveys to determine what legal topics are of greatest interest, terminations always top the list. Mark and his employment law team will give you the latest legal developments, discuss real-life situations and then answer questions solicited in advance from the audience. You?ll get all the tools, tips and techniques you need to ensure that all your terminations are 100% lawful.

To get a taste of what the webinar will be like, please check out Mark's blog or blawg at www.manpowerblogs.com.

Here are four things you will get out of this webinar:

• Up-to-the-minute information on the latest employment law developments
• Answers to the world's toughest discipline/termination legal questions
• Tips and techniques based on real-life examples
• Handy checklists containing Mark's patented discipline/termination do's and don'ts

How to investigate without getting investigated

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: February 27, 2008

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Despite the fact that it's put on by an attorney, this webinar is both educational and entertaining.

As Chief Legal Officer for a company that employs more than four million employees worldwide and as a former partner in a major employment law firm, Mark has learned a few things about workplace law over the years. In this webinar, Mark gives you the latest legal developments in an engaging, interactive presentation.

Few things can land an employer in legal hot water faster than an improperly conducted investigation. Mark will give you all the tools, tips and techniques you need to ensure that all your investigations are successful and 100% lawful.

To get a taste of what the webinar will be like, please check out Mark's blog or blawg at www.manpowerblogs.com.

After your participation in this webinar, you will have a better understanding of:

• Up-to-the-minute information on the latest employment law developments
• Answers to the world's toughest legal questions related to investigations
• Handy checklists containing Mark's patented investigation do's and don?ts
• The realization that HR is the world's noblest profession and that the laws applicable to the workplace can easily be mastered

Here's some unedited feedback from Mark's prior presentations:

• Excellent, funny!! Very well put together, enjoyed greatly, lots of fun, learned a ton!!
• Very entertaining, held attention while providing us with great information.
• Great range of info presented! Entertaining and informational.
• Fun - by far, the best session ever.
• Very engaging presentation - the examples were extremely relevant. Mark is funny, knowledgeable and interesting.
• Very best/fun attorney presentation I?ve attended.
• I think Mark did an excellent job keeping the material fun and upbeat. He has great stage presence and keeps the audience involved. Great job!
• Very good - kept us awake!
• Very entertaining - great learning experience.

Everything you ever wanted to know about employment law (but didn't want to pay a lawyer to ask)

Speaker: Mark Toth, vice president and chief legal officer at Manpower
Date: October 31, 2007

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Despite the fact that it's put on by an attorney, this webinar is both educational and entertaining. As chief legal officer for a company that employs more than four million employees worldwide and as a former partner in a major employment law firm, Manpower's Mark Toth has learned a few things about workplace law over the years. In this webinar, Mark gives you the latest legal developments in an engaging, interactive presentation.

Mark will take you through the toughest employment law questions he's seen in his career, solicit your input and then give you the answers that were provided by a panel of world class employment lawyers. To make sure that you never forget all the great information you?ll learn, the webinar concludes with Mark's infamous Employment Law Sing-a-Long. You won?t want to miss it!

To get a taste of what the webinar will be like, please check out Mark's blog - or blawg - at www.manpowerblogs.com.

Don't miss this event! After your participation in this webinar, you will have a better understanding of:

• Up-to-the-minute information on the latest employment law developments
• Practical tips for dealing with the most difficult workplace issues
• Answers to frequently asked employment law questions on a wide variety of topics, including ADA, FMLA, Title VII, harassment, investigations, non-competes, immigration, co-employment and many others
• The realization that HR is the world's noblest profession and that the laws applicable to the workplace can easily be mastered

Here's some unedited feedback from Mark's prior presentations:

• Excellent, funny!! Very well put together, enjoyed greatly, lots of fun, learned a ton!!
• Very entertaining, held attention while providing us with great information.
• Great range of info presented! Entertaining and informational.
• Fun - by far, the best session ever.
• Very engaging presentation - the examples were extremely relevant. Mark is funny, knowledgeable and interesting.
• Very best/fun attorney presentation I?ve attended.
• I think Mark did an excellent job keeping the material fun and upbeat. He has great stage presence and keeps the audience involved. Great job!
• Very good - kept us awake!
• Very entertaining - great learning experience.

FMLA in the real world - recent developments

Speaker: Matthew Effland - Ogletree, Deakins, Nash, Smoak & Stewart
Date: May 16, 2007

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Recent court decisions on the Family and Medical Leave Act will affect the way companies operate across the country. In this presentation, attendees will be presented with factual scenarios drawn from these real-world situations. Throughout the webinar, attendees will be encouraged to "think around corners" and find solutions to the situations that confronted their counter parts in the particular cases.

Matthew Effland from the law firm of Ogletree, Deakins, Nash, Smoak & Stewart will be our featured speaker. Mr. Effland has represented clients in both Indiana and Florida in the areas of employment and commercial litigation, and has provided training and counseling on employment issues to management in both the private and public sector. Mr. Effland has worked extensively in many of the more complex areas of employment law, including FMLA compliance, workplace privacy law, and wage and hour issues. He has also represented clients litigation claims in areas such as Title VII, the ADA, and the ADEA. Mr. Effland regularly provides training to his clients in all manner of employment-related topics.

After your participation in this webinar, you will have a better understanding of:

• Can my business pro-rate attendance bonuses for those on FMLA leave?
• What are the eligibility requirements for a former employee that returns to the company after several years away?
• Is only being told that an employee feels "sick" ever enough to trigger FMLA coverage?
• Does the FMLA protect employees caught sleeping on the job?

Tackling the $375 billion challenge. How to ensure your customer service representatives are positive, productive and passionate in the workplace.

Speaker: JoAnna Brandi, President of JoAnna Brandi & Company and Publisher of The Customer Care Coach®
Date: October 2, 2008

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Challenged like never before to do more with less, companies need to discover the secrets of motivating and inspiring their workforces to show up, pay attention and contribute the very best of themselves every day. That's not an easy job in today's multicultural, multigenerational and largely stressed out workplaces.

This year the customer service industry is expected to miss out on $375 billion in revenue due to lost productivity. Add indirect costs and the price of "disengaged employees" could total $1 trillion! What's a leader to do?

After participating in this webinar, you will have a better understanding of how to work toward creating a more positive workplace ? a place where:

• People are encouraged and given the opportunity to do their best
• The company is focused on creating more value in the workplace and in the marketplace
• The culture is performance and solution oriented
• People are resilient, engaged and involved in creating the future

Difficult employees: How to turn them around or turn them out

Speaker: Larry Johnson, co-author of "Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity"
Date: April 23, 2008

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Any successful organization will agree that its people are its greatest resource. But, the leaders of those same organizations will also agree that one non-performer can lower an entire team's performance. Difficult employees can cause many stressful moments for management and significantly disrupt a company's productivity.

Our April webinar will be led by Larry Johnson, a well-known expert in the fields of management, leadership and building positive organizational cultures. He will share a simple method for diagnosing aberrant employee behaviors, six key steps to confront unacceptable workplace behaviors and follow-up tactics that ensure problems are solved for good.

After your participation in this webinar, you will have a better understanding of:

• How to determine your strategy to deal with difficult employees
• How to conduct the intervention - preparing yourself so you're likely to succeed
• How to follow up - The "Ross Perot" technique for dealing with behavioral slippage
• Why you shouldn't beat yourself up for doing what's right

Striking a balance: Building work/life balance programs that benefit employees and employers

Speaker: Rosemary Haefner, vice president of human resources and senior career advisor at CareerBuilder.com
Date: July 18, 2007

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Rosemary Haefner, vice president of human resources and senior career advisor at CareerBuilder.com

As the line between home and work becomes increasingly blurred, more employers are looking at work/life balance programs to keep their employees from burning out and seeking other employment. In addition to building a more committed workforce, work/life balance programs can also help employers recruit top talent and foster a more productive work environment ? all of which are critical to a healthy bottom line.

This webinar will address the benefits and challenges associated with implementing work/life balance programs. Learn how innovative companies of all sizes are keeping their employees' work and life demands out of conflict. Beyond just flexible schedules, the webinar will examine an array of options including wellness, personal growth, community involvement and education programs. Participants will walk away with a road map for developing, implementing and promoting (both internally and externally) work/life balance programs.

Rosemary Haefner, Vice President of Human Resources and Senior Career Advisor at CareerBuilder.com, will be our featured speaker. She is responsible for developing and implementing strategies for employee relations, organizational design, benefits management, recruiting, talent retention and community outreach. In this role, Haefner conducts extensive research on recruitment trends and tactics, job seeker behavior, workplace issues, employee attitudes and HR initiatives. She is often interviewed by national and local media on hot job markets, plans to change jobs, tips for the job search and interviewing as well as worker opinions on pay, workload, career progress, leadership, stress and more.

Don?t miss this event! After your participation in this webinar, you will have a better understanding of:

• Building a Case: gaining buy in for work/life balance programs from upper management and soliciting employee participation
• Understanding your Options: it's not just about shorter work weeks, it's getting creative with work/life balance programs
• Appealing to a Mixed Crowd: finding programs that are relevant to employees at different levels and with diverse backgrounds and interests
• Measuring the Success: correlating program results to the company's bottom line

Retention - When It Can't Be About the Money

Speaker: Mel Kleiman, founder and president of Humetrics
Date: August 26, 2009

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Did you know that Hispanics account for over half (50.5%) of the overall population growth in the U.S. since 2000? Are you tapping into this powerful talent pool to expand your organizations leadership capabilities? Are you connecting with this influential consumer base?

Attend this webinar where you will hear Ms. Ana Valdez, Executive Director for the Hispanic Association in Corporate Responsibility (HACR), reveal best in class practices designed to attract and develop Hispanic leadership talent. You will also hear Ms. Nancy Hernandez, President of Abrazo Marketing, share cultural characteristics to keep in mind in order to connect with the Latino population not only as a talent pool, but also as a consumer pool.

During this webinar, you will learn:

• National and local resources you can tap into for Hispanic talent
• Best practices to develop and retain Hispanic talent within your organization
• Economic power of the Hispanic community
• Cultural nuances to consider when developing communication strategies

Hispanic Talent - How to Acquire and Develop for Business Success

Speaker: Ms. Ana Valdez, Executive Director for the Hispanic Association in Corporate Responsibility (HACR), and Ms. Nancy Hernandez, President of Abrazo Marketing.
Date: June 24, 2009

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Did you know that Hispanics account for over half (50.5%) of the overall population growth in the U.S. since 2000? Are you tapping into this powerful talent pool to expand your organizations leadership capabilities? Are you connecting with this influential consumer base?

Attend this webinar where you will hear Ms. Ana Valdez, Executive Director for the Hispanic Association in Corporate Responsibility (HACR), reveal best in class practices designed to attract and develop Hispanic leadership talent. You will also hear Ms. Nancy Hernandez, President of Abrazo Marketing, share cultural characteristics to keep in mind in order to connect with the Latino population not only as a talent pool, but also as a consumer pool.

During this webinar, you will learn:

• National and local resources you can tap into for Hispanic talent
• Best practices to develop and retain Hispanic talent within your organization
• Economic power of the Hispanic community
• Cultural nuances to consider when developing communication strategies

Retain the best, repel the rest

Speaker: Mel Kleiman, founder and president of Humetrics, LLC
Date: September 24, 2008

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The "perfect storm" is no longer just on the radar screen; it has arrived. Baby boomers are retiring, the economy is more uncertain than ever and companies nationwide are trying to do more with less. Making matters worse, employee loyalty is a thing of the past and, if you are like most managers, 70% of the people who work for you would take a job with another organization were it offered.

In this webinar, Mel Kleiman, the nation's leading authority on recruiting, selection and retention, will explore the major causes of employee dissatisfaction and the steps you can take to retain your best and brightest people - those people your competition is looking to take away from you.

After participating in this webinar, you will have a better understanding of:

• How to hire to reduce turnover
• The number one reason great employees leave and what to do about it
• The question every new employee should be asked on the first day of work and what the answer needs to be
• The four things every employee looks for in a job (no matter which generation they belong to)
• The five R's and one C of employee retention

Recruiting a diverse workforce - Innovative practices that work

Speaker: Martha Artiles, chief diversity officer at Manpower and Katherine McCary, SunTrust Mid-Atlantic
Date: June 26, 2008

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We are all experiencing the talent crunch or soon will be. Statistics say it all - 22% of U.S. employers are struggling to find the right people while the Bureau of Labor Statistics predict we will have a 10 million worker shortage by 2010. According to Manpower's recent Hardest Jobs to Fill survey, some of the most difficult jobs to fill include Engineers, Machinists, Skilled Manual Trades, Technicians and Sales Representatives.

The challenge of finding the right people at the right time in the right place is becoming more pronounced. This talent challenge is driving employers to become more innovative in their recruiting practices, specifically at attracting diverse populations that make up the largest percentage of new labor entrants.

After participating in this webinar, you will have a better understanding of:

• Proven practices to attract diverse populations such as mature workers, African-American, Hispanic and/or People with Disabilities
• How to leverage volunteerism and community involvement as a recruiting tool
• How to tap into the military population as a talent pool

Behavioral interviewing: The next evolution

Speaker: Mel Kleiman, founder and president of Humetrics
Date: March 26, 2008

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Your organization can never be more than the sum of its parts. This means your success is determined by one key decision: Who gets hired? Yet fewer than 20 percent of hiring managers nationwide have had any training in effective applicant interviewing skills.

In this proven, practical, fast-paced program, Mel Kleiman delivers the tools, tips, and techniques you need to conduct interviews that identify and separate the best employees from the best applicants.

After your participation in this webinar, you will have a better understanding of:

• Five questions you need to ask before you recruit or hire anyone
• How to set expectations, control the interview and ensure they tell you the truth
• The "hard" questions you need to ask and how to legally ask them
• The three most important questions to make sure "what you see is what you get"
• How to use tools instead of time

From conflict to collaboration: Steps for workplace transformation

Speaker: Debra Blatt, founder of the Group Restoration
Date: September 19, 2007

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Debra Blatt, founder of the Group Restoration, will be our featured speaker. Her consulting work has included organizational assessment and design, consulting, training, dialogue facilitation and executive coaching services.

Prior to establishing Group Restoration in 2004, Blatt worked as the director of administration for a 22-member law firm, was the director of human resources and training and development for Laura Ashley North America and served as the director of training and development for KB Toys. Her extensive retail background includes both staff and field management positions.

Don't miss this event! After your participation in this webinar, you will have a better understanding of:

• The difference between problems and polarities
• How to use a process that invites seeing the other point of view
• Improve decision-making abilities
• The power of managing conflict through both/and instead of either/or

Employee Recruiting: "Help Wanted" Doesn't Work

Speaker: Mel Kleiman, founder and president of Humetrics
Date: August 22, 2007

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When it comes to recruiting, what worked in the past probably doesn't work for you today and certainly won?t work in the future. Recruiting A-Players calls for a game plan that knows where to find them and how to attract them (and it's not necessarily via the Internet). This webinar will deliver practical, best-practice techniques, tools, and tips for recruiting. You will be able to use what you learn immediately to ramp up your recruiting skills and attract the best possible team.

Our featured speaker will be Mel Kleiman. Mel is a renowned consultant, speaker, author, and trainer. Mel is also the founder and president of Humetrics, a leading developer of training processes, and tools for recruiting, selecting, and retaining an exceptional workforce. Mel's books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions, 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder and So, You Got the Job.....Now What?

Don't miss this event! After your participation in this webinar, you will have a better understanding of:

• The five key questions to ask yourself - and answer - before you begin recruiting
• The five best sources to recruit A-Players
• The one thing every A-Player wants

Strategies for recruiting and retaining a diverse workforce

Speaker: Stephen J. Pemberton, chief diversity officer and vice-president of diversity and inclusion, Monster.com
Date: June 20, 2007

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What motivates potential new hires to choose one job opportunity over another? What do employees find most satisfying, and what causes them to stay with an organization? What pushes talented employees out the door? How do demographics impact these issues?

The attitudes and expectations of diverse employees - whether defined by ethnicity, age or gender - clearly reflect their experiences and aspirations. Knowing what compels people to join, stay or leave an organization provides the basis for developing more effective recruiting and retention strategies. The resulting strong and inclusive working environments will ultimately lead to increased company morale, higher productivity and a reduction in turnover rates.

Join Manpower as we host a complimentary webinar entitled: Winds of Change - Strategies for Recruiting and Retaining a Diverse Workforce

Stephen J. Pemberton who serves as chief diversity officer and vice-president of diversity and inclusion, Monster.com, will be our featured speaker. Steve has full operational responsibility for the diversity and inclusion business unit, specifically focused on helping employers diversify their workforce. He also leads Monster's internal commitment to diversity focused on five critical areas: programs and communication, culture of inclusion, fairness and equal opportunity, composition and retention of a diverse workforce, and community outreach.

After your participation in this webinar, you will have a better understanding of:

• The state of corporate commitment to diversity recruitment and retention programs.
• The role the Internet plays in connecting diverse job seekers and employers.
• The impact that gender, ethnicity and age have on a person's career choices.

Using your company's culture to attract and retain talent

Speaker: Gary Keller, president, Keller Management Services
Date: April 19, 2007

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Many companies are having difficulties coping with the need to attract and retain talent in a tight labor market. The challenges are particularly hard for entry-level positions. Surveys consistently show that money is not the main motivator and for individuals to join, stay with or leave a firm. A key, but often overlooked, factor is the impact that an organization's culture has on employee recruitment and retention.

This webinar will provide background into the components of a corporate culture and discuss its role in employee attraction, retention and productivity. The Disney Company will be a case study to show how a firm with 59,000 employees and offers between $7.00 -$9.00 per hour keeps its turnover rate to 18 percent.

Join Manpower on Thursday, April 19, as we host a complimentary webinar entitled - How to Use Your Company's Culture to Attract and Retain Talent. Gary Keller from Keller Management Services LLC will be our featured speaker. Mr. Keller is an accomplished consultant, trainer and facilitator on strategy, project management, and process improvement. His skills in strategic planning, team development and implementing quality enabled him to turn around several organizations and attain state and national recognition for innovative services and improving financial achievements.

After your participation in this webinar, you will have a better understanding of the following:

• What are the components of a corporate culture?
• Issues in corporate culture.
• Managing change to rebrand your culture.
• How Disney recruits, trains and retains talent in a tight labor market.

Positive employee relations

Speaker: Kevin Cooney, specializing in leadership and organization development
Date: February 28, 2007

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An ongoing work plan at a growing number of organizations is termed "we want to be known as being a great place to work." This month's insightful one-hour webinar presentation will discuss how Positive Employee Relations (PER) is a vision, goal, and permanent mindset used by premiere organizations to test their current work environment and mark their progress toward supplying employees with a consistently superior work environment.

Virtually all organizations - public or private, for profit or not for profit ? have a written policy or philosophy on what is expected of their employees as well as what employees can expect from the organization. These documents can range from simple statements, to very detailed policies and procedure booklets that are reviewed with, and distributed to employees.

Organizations that choose to use these documents as an important toolset communicate high expectations to their leaders, managers, and supervisors. The objective is maintaining, and continually improving, a POSITIVE EMPLOYEE RELATIONS environment. It can be said of such organizations that they are ?walking the talk.? These organizations communicate their goals throughout with the same fervor as their other key goals. Even highly complex organizations are sponsoring ongoing training and development workshops to maintain the skill levels necessary to sustain goal attainment activity.

Don't miss this event! You will walk away with a better understanding of:

• Proactive initiatives that are designed to promote an environment of continuous improvement for employee relations.
• How to inspire organization leadership with the vision of moving the organization toward one that will be referred to as ?A GREAT PLACE TO WORK!?
• The benefits of PER in terms of strengthening organization performance by reduced turnover, less absenteeism, reduced overtime and increased productivity.
• PER applications that have strengthened team environments, facilitated empowerment efforts, and broadened the embracing of critical organizational objectives and results.

Forklift Training: What Employers Need to Know

Speaker: Steve Canney, Safety Consultant with JJ Keller and Associates
Date: June 10, 2009

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Although it is a very useful and versatile tool, the forklift is involved in many workplace injuries and accidents, causing property damage and machine downtime.  Many of these situations occur due to improper use and lack of knowledge of the tool. With an estimated 998,671 industrial trucks in use and 1.5 million operators, OSHA has mandated the training and evaluation of all operators on the safe and proper use of forklifts.

Join us as Steve Canney, Safety Consultant with JJ Keller, educates you on the responsibilities of employers under OSHA forklift standards and helps you understand the four key characteristics to reducing forklift accidents.

During this webinar, you will learn:

• Employer responsibilities under the OSHA forklift standard
• Who needs to be trained
• When and how often forklift operators need to be trained
• The required training documentation

Tackling the $375 billion challenge. How to ensure your customer service representatives are positive, productive and passionate in the workplace.

Speaker: JoAnna Brandi, President of JoAnna Brandi & Company and Publisher of The Customer Care Coach®
Date: October 2, 2008

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Challenged like never before to do more with less, companies need to discover the secrets of motivating and inspiring their workforces to show up, pay attention and contribute the very best of themselves every day. That's not an easy job in today's multicultural, multigenerational and largely stressed out workplaces.

This year the customer service industry is expected to miss out on $375 billion in revenue due to lost productivity. Add indirect costs and the price of "disengaged employees" could total $1 trillion! What's a leader to do?

After participating in this webinar, you will have a better understanding of how to work toward creating a more positive workplace ? a place where:

• People are encouraged and given the opportunity to do their best
• The company is focused on creating more value in the workplace and in the marketplace
• The culture is performance and solution oriented
• People are resilient, engaged and involved in creating the future

Hazard communication: Avoid becoming another OSHA statistic

Speaker: Robert Ernst, an editor at J.J. Keller and Associates
Date: June 18, 2008

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Robert Ernst is an editor at J.J. Keller and Associates working in the areas of OSHA compliance and workplace safety.

OSHA's Hazard Communication Standard has been around for almost 20 years, but continues to be one of the most heavily cited. Why do so many employers receive citations on the HazCom standard? What is it about the HazCom standard that trips employers up?

Start talking about OSHA's HazCom standard and people's eyes usually glaze over. HazCom is seen as some incomprehensible, document-heavy mandate that requires you to put colorful little labels on containers and keep unreadable pages of technical data in your workplace. During our June 18th webinar Robert Ernst, associate editor with J.J. Keller, will provide you with real-world examples of what OSHA is looking for and discuss simple, yet critical, steps you can take to be sure that you are meeting the requirements of the standard.

After participating in this webinar, you will have a better understanding of:

• Why Hazard Communication Standard continues to be one of the most heavily cited OSHA standards
• The essentials of a written HazCom program, and what trips employers up
• HazCom training requirements, especially regarding contract workers
• How the Globally Harmonized System for Classification and Labeling of Hazardous Chemicals will affect your workplace
• Tips for keeping all of your employees safe from chemicals hazards
• Handy checklist to make sure that you don?t overlook any critical HazCom issues

From conflict to collaboration: Steps for workplace transformation

Speaker: Debra Blatt, founder of the Group Restoration
Date: September 19, 2007

	Watch the Webcast
	Download the Podcast(.mp3) (167 mb)
	Download the Presentation (128 kb)

Debra Blatt, founder of the Group Restoration, will be our featured speaker. Her consulting work has included organizational assessment and design, consulting, training, dialogue facilitation and executive coaching services.

Prior to establishing Group Restoration in 2004, Blatt worked as the director of administration for a 22-member law firm, was the director of human resources and training and development for Laura Ashley North America and served as the director of training and development for KB Toys. Her extensive retail background includes both staff and field management positions.

Don't miss this event! After your participation in this webinar, you will have a better understanding of:

• The difference between problems and polarities
• How to use a process that invites seeing the other point of view
• Improve decision-making abilities
• The power of managing conflict through both/and instead of either/or

Using your company's culture to attract and retain talent

Speaker: Gary Keller, president, Keller Management Services
Date: April 19, 2007

	Watch the Webcast
	Download the Podcast(.mp3) (70 mb)
	Download the Presentation (150 kb)

Many companies are having difficulties coping with the need to attract and retain talent in a tight labor market. The challenges are particularly hard for entry-level positions. Surveys consistently show that money is not the main motivator and for individuals to join, stay with or leave a firm. A key, but often overlooked, factor is the impact that an organization's culture has on employee recruitment and retention.

This webinar will provide background into the components of a corporate culture and discuss its role in employee attraction, retention and productivity. The Disney Company will be a case study to show how a firm with 59,000 employees and offers between $7.00 -$9.00 per hour keeps its turnover rate to 18 percent.

Join Manpower on Thursday, April 19, as we host a complimentary webinar entitled - How to Use Your Company's Culture to Attract and Retain Talent. Gary Keller from Keller Management Services LLC will be our featured speaker. Mr. Keller is an accomplished consultant, trainer and facilitator on strategy, project management, and process improvement. His skills in strategic planning, team development and implementing quality enabled him to turn around several organizations and attain state and national recognition for innovative services and improving financial achievements.

After your participation in this webinar, you will have a better understanding of the following:

• What are the components of a corporate culture?
• Issues in corporate culture.
• Managing change to rebrand your culture.
• How Disney recruits, trains and retains talent in a tight labor market.